• Data entry operators of various disciplines
• Supervision to control such operation
• Stand-by persons to manage absenteeism
• Managing localized hardware & Netware issues
• Managing ERP software issues
• Managing software improvement patches
• Minor variations in reports
• Training of new persons
• Long term liability of managing employment.

Outsourcing Flow

Challenges

• Knowledge of internal persons about ERP software

• Managing chronic problems of system

• Managing routine interactions with ERP developer for patches, improvements, exe, etc

• Managing employee turn over and training of new persons

• Managing absenteeism

• Availability of correct data base & analysis reports.